Adding images to iPhoto with Safari

My “day job” is running an Apple consulting business with Bob LeVitus. We get lots of people who send us an email with a question. While many the those questions are too complex to answer without suggesting a consulting or tutoring session, others are easy enough to answer in this forum. Some even lead to “teachable moments.

Max K. asked a question that lead to this blog post:

In the past I could right click a photo on Safari (email) and download it to Iphoto. Now I get an error message that “iPhoto cannot communicate with Safari". Is there a fix for this?

This issue first appeared almost a year ago. I suspect it is a bug that got introduced in an update to either Safari or iPhoto. If you have seen this problem, have you reported the bug?

In every application produced by Apple there is an item in the application’s menu that provides a way to give feedback or report bugs to Apple.



Clicking these items will take you to a web page that asks question such as which computer you are using, which version of the operating system etc. I went to a session presented by an Apple Product Manager recently. He explained that he receives reports related to the products he is responsible for and he then assigns Apple engineers to investigate the problem. While the fix is not always immediately implemented, Apple tries to resolve as many issues as possible in the next product update.

However, just reporting the problem does not provide a work-around until the issue is fixed. Let’s see if we can find one.

The problem looks like this. I found an image on the Apple Web site that I would like to save. If I hold down the Control key on the keyboard while I click and hold on the image I will get this pop-up menu:



If I select “Add image to iPhoto Library, I see this message:



It’s exactly what Max reported!

However, if iPhoto is already open, the image is imported into iPhoto:



AlthougH I have not fully solved Max’s problem, I have found a workaround. It looks like I have found a bug in Safari and I took a few minutes to report it. Hopefully, Apple will have it fixed in the next version of Safari. I do know if more of us who report bugs, there greater chance that the Apple engineers will look for a solution to the problem.

When you find issues, please report them, but then do a little troubleshooting too. Perhaps you will find a workaround that will help you out!

When you have problems that aren’t so easy to solve, don’t forget about us at Dr. Mac Consulting. We offer training, troubleshooting and technical support. We have special software that allows us to see and control your computer. Troubleshooting costs $30 for 15 minutes or $60 for 30 minutes. We can fix most problems in 15 to 30 minutes. Our tutoring sessions are $60 per hour. We can show you how to use new features of your computer or software. Give us a call at 408 627-7577, or visit our web site or send us a message at urgentrequest@boblevitus.com.

--Pat
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