iTunes

Solving iPad, iPhone, iPod and problems

People are often surprised when their iPhone, iPod Touch or iPad develops a problem. We get quite a few calls for help in fixing these issues.

The first thing I ask is when the person last restarted the device. Just like any other computer, problems are often solved by simply restarting the it.

To restart your iPhone, iPad or iPod Touch, press the Power button for several seconds. Wait for it to turn off completely and then press the Power button for several seconds to turn it back on. Notice that I said “a few seconds.” It takes more than a quick push. On my iPhone 4, it takes 3 seconds, counted one elephant, two elephants, three elephants.



That solves many problems. Try a quick restart if your device is acting up.

Some problems are a bit bigger. They require a new copy of the iPhone software (the operating system) to resolve the problem. That is called a Restore. Connect your iPhone to your computer. Select the iPhone in the rightmost column of the iTunes application window. Then select the Summary tab in the main window.



You will see the Restore button in the middle portion of the main window. Clicking the button may bring up this dialog box:




In general, I usually let iTunes complete this backup. It can take a minute or two.

Once the backup is completed, you will see this box:



This is the one to think about. In order to restore the iPhone, iTunes must erase EVERYTHING that is on the device. Putting things back in place can take a bit, possibly several hours. This is NOT the procedure to perform when you need to be at a meeting, with your phone, in 10 minutes! It is not such a bad job if you can let it take place when you won’t be needing your iPhone for a while. I tend to restore iPhones and iPads at bedtime!

Let’s focus on the small print:



At the end of the restore, you will have two options. The first is to use the backup file that iTunes made to restore everything to your iPhone. Although it can take a while, it is pretty painless. HOWEVER, if the problem is not the iPhone software itself, but a problem in one of your data or settings file, restoring the iPhone from a backup will NOT solve your problem!

I have had several instances when erasing the iPhone or iPad and restoring it from the backup did not fix the issue. It was only solved when I set up the device as if it were brand new.

If you want to try restoring from the backup, click that button and sit back.

If you decide to do the complete replacement, you will loose all your preferences, game scores, and data. While this can be disconcerting. Many games such as WeRule, WeFarm and MyTown store your data on their server. You device only stores the login and password. Other games such as Solitaire City store all of your data on your device, so setting up again will mean that your high scores disappear.

In the case of things Evernote or DropBox, your data is stored on their server, so you will need to log in to retrieve it. If you are using applications such as Bento, be sure to sync your device with your computer before you do a restore.

If you have decided to leave your old data behind, then click “Set up as a new” iPhone, iPad or iPod Touch.



Sometimes if seems as though iTunes takes off on a run! To prevent that, scroll down in the main iPhone window until you see this area:



Click the box to manually manage music and video, then go to each of the tabs across the top of the iPhone window and make your selections.




Use the Apply button at the lower left corner of the iPhone window to begin the process of moving things back to your iPhone, iPad or iPod Touch.


If you are having a problem with your device and you want Apple to replace it, they will ask you if you have done a software restore and if you have set it up as a new device. If that does not solve the issue and if it is truly a problem, Apple will generally replace the unit if it is in the initial warranty period or if you have purchased AppleCare.

If these directions still seem intimidating, we can give you a hand. This kind of help qualifies as a tutorial. While our rate for troubleshooting at Dr. Mac Consulting is $120.00 per hour, tutoring costs $60.00 per hour. We specialize in hand-holding and we explain exactly what is happening as we work. Most important, we are extremely patient! Give us a call at 408 627-7577 or send us a message at urgentrequest@boblevitus.com.


--Pat

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Taking notes on your Mac and iPhone: Notes in Mail

While adding notes to calendar events and people in your address book are good for many purposes, there are other notes that need to be somewhere else.

Until the release of iPhone OS 3 I used several different note apps on my iPhone. Each had some method of syncing, most involved having another application on my computer. That was one more thing to add to my dock and often one more web site to pay money to each year.

Now that the Notes Application on my iPhone



…can sync with the Notes in Mail



…I am pretty happy.

Let’s review how this works.

When you open the Notes app on the iPhone, you will see one of the two screens below. If you see this screen, you either have no notes or you are looking at notes you have previously made. To add a note, click the plus icon in the upper right corner of the screen.



If you see this screen, you are looking at the note you were last using. Click the plus icon in the upper right to add another note. Click the arrow icons at the bottom of the screen to navigate to your other notes. The envelope icon attaches the note to an email so that you can send it to someone. The Trash can icon deletes the note.



If you want to add a note on your computer, it is done in Mail:



Click on the Note icon in the toolbar at the top of the screen to add a new note. Click on the Notes icon in the Mail sidebar to view your notes.

There are many options when making Notes in Mail. It is possible to change fonts and colors, attach files and photos and even to make To Do items in a note:



Syncing notes

While it is possible to sync Mail accounts, Contacts, Calendars and Bookmarks to the iPhone using MobileMe, Notes are not included.



Instead, synching is set up in iTunes:



This means that in order to see the latest changes you have made on the other device (iPhone or Mac), you must connect your iPhone to the Mac and do a sync.

While there are lots of other applications that can be used for notes, I prefer Apple’s Notes application. Since it is an application made by Apple Inc., I can check my notes at any time. For example, when I am talking on the telephone, playing a game, listening to my podcast or music. For me this availability is not to be missed!

--Pat

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iPhone and iPod Touch - How to update an application

As a blog writer, I pay attention to Google Analytics. The web site tracks every page of MacMousecalls and lets me know a lot about my readers.



This report tells me that I get lots of visits to an earlier article about updating iPhones and iPod touches. However the article is very out of date, so its time to do a complete update.

Keeping applications up-to-date was a bit buggy when the first article was written, but things have changed.

The iPhone and iPod Touch lets you know, right on App Store icon, when there is a newer version of an application.



Clicking on the icon may tell a slightly different story:



In this case, the updates page shows that I have three updates. This happened because I just used my iPhone for the first time today.

You can also check for updates on your computer by using iTunes.



Click on Applications in the Library area of the upper left column. You will be taken to the iTunes store to a special page that tracks your app updates. You can click on the update button for each individual application, or you can click the Download All button in the upper right corner of the window.

Did you notice that there are 4 applications shown here? That is because TweetDeck is not on my iPhone, but it is in my application collection. I have many more applications than I can display on my iPhone.

In the original article I wrote about having to delete earlier versions of applications through the finder. That is no longer necessary. Apple fixed that bug a long time ago!

Happy App shopping!

--Pat

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iPhone and iPod Touch - How to update an application

There is a bug, either in the software for the iPhone or in iTunes that may cause applications on the iPhone not to update properly. I started to write this post several weeks ago, but decided to wait until the iPhone 2.1 software update was released to see if it fixed the problem. The new software has been released – and I am still having issues, so I suspect some of you are too.

This is the easiest way I have found to get iPhone and iPod Touch applications to update properly… Click here to read more...
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